Members-Only Guild Resource / PDF Document

Using Mediation to Manage Conflict in the Workplace

Published: 2018-07-24

Published: 2018

Author: Carol Zee

Managing conflict can be one of the most difficult, and frustrating, aspects of effectivel leadership. But Carol Zee argues that once you understand the fundamentals, conflict mediation is a powerful tool for strengthening your work culture and advancing your organizational goals. In this Toolkit article, Zee offers real-world examples of effective mediation and provides strategies for adding mediation tactics into your leadership approach.