Bilingual (Mandarin/Cantonese) Registrar

Community Music Center of Boston - Boston, Massachusetts

Job Category: Programs

Job Type: Paid

Job Term: Full Time

Compensation: $50000 - $52000

Application Deadline: August 01, 2024

About Our Organization

CMCB, an arts education nonprofit with a mission to transform lives by providing equitable access to excellent music education and arts experiences, is searching for a new Bilingual (Mandarin/Cantonese) Registrar to join our Community Music School Programs Team! This role is a great early-career position for candidates with interest in the arts and education sectors who have strong written and oral communication skills and enjoy working in a dynamic environment. The Registrar will manage the registration process, collaborate with faculty and staff on programming needs, and be the first point of contact for many of our families. While previous interest in the arts/non-profit sector is a plus, any candidate with attention to detail, strong customer service skills and a willingness to learn could thrive in this role. Like all roles at CMCB, there is significant investment in professional development training, mentorship from senior staff, & opportunity for future promotion within the organization.

Job Summary

Status: Full-Time Salaried (40 hours/week), Exempt

Start Date: August 2024

Schedule: In-person, Tuesday - Saturday or Monday - Thursday & Saturday, shift schedule that includes some regular weekday evenings

Reports to: Senior Director of the Community Music School (SDCMS)



Customer Service

  • Oversee registration office operations and provide consistent coverage
  • Interact with the public, families, and students in a professional and welcoming manner
  • Answer phone calls and provide customer support


  • Open and/or close the Community Music School, following set operational procedures
  • Register students and manage registration software (ASAP)
  • Ensure registration procedures are streamlined, effective, and efficient
  • Resolve schedule conflicts in a timely manner

Financial Reporting

  • Collect tuition and record transactions, adjustments, and allocations accurately in ASAP
  • Manage monthly billing process
  • Reconcile income daily and weekly; prepare income deposit reports and other reports as requested
  • Maintain proper financial controls in ASAP in collaboration with the Finance and Operations department


  • Work collaboratively with other Registrar on all registration and tuition related tasks
  • Liaise between faculty and students / families regarding absences and rescheduling makeup lessons

Job Qualifications & Requirements



  • High school diploma or equivalent required
  • Must have fluency in Mandarin and/or Cantonese, verbal and written
  • Strong background and minimum two years experience in front-facing customer service and office management, such as professional experience managing a high volume of customers, upholding company policies and procedures, maintaining accurate records, and/or utilizing technology to optimize administrative procedures
  • Highly organized, detail oriented, and effectively prioritizes tasks to maximize workflow
  • Strong written and verbal communication
  • Ability to maintain confidential and sensitive information.
  • Manages change and balances shifting priorities
  • Ability to create a culturally competent and inclusive environment
  • Motivated and can work independently as well as collaboratively across teams
  • Knowledge of Microsoft Office Suite (particularly Excel), Google Apps, and Zoom
  • Must be authorized to work for ANY employer in the U.S


  • Fluency in Spanish, French, and/or Haitian Creole is highly desirable
  • Experience in CRM software, Constant Contact, arts administration and/or school environment

Physical Demands

Duties are performed indoors in a business/office setting. The noise level is usually moderate during active programming hours and minimal otherwise. While performing the duties of this job, the employee must be able to remain in a stationary position 50-75% of the time. They will need to constantly operate a computer and other office productivity machinery. They frequently communicates verbally with internal and external constituents and must be able to exchange accurate information in these situations. They will also need to recognize and identify different forms of acceptable payments, including cash, check, and credit card.

How to Apply

Application Instructions

Please apply at Please be prepared to submit the below materials (addressed to Seychelle Corbin, Senior Director of the Community Music School) as part of your application (required):

  • A cover letter which addresses your capabilities, experiences, and interests
  • A current resume or CV

Incomplete applications may not be considered. Applications will be reviewed beginning July 3rd as they are received, and this position will remain open for applications until filled. Please, no phone calls or walk-ins.

Community Music Center of Boston is committed to recruiting and fostering a diverse community of staff and students and is proud to be an Equal Opportunity Employer. BIPOC individuals, LGBTQIA+ individuals, and members of other historically disenfranchised and marginalized populations are strongly encouraged to apply.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.