Associate Director

92Y Art Center - New York, New York

Job Category: Executive Management

Type: Paid

Term: Full Time

Post Date: July 16, 2019

About Our Organization

For 145 years, 92nd Street Y has been serving its communities and the larger world by bringing people together and providing exceptional, groundbreaking programs in the performing and visual arts; literature and culture; adult and children’s education; talks on a huge range of topics; health and fitness; and Jewish life.

Job Summary

The Associate Director, Art Center Programs is responsible for the effective daily operations of the Art Center, ensuring a safe, efficient and supportive educational environment for faculty and students. Working in collaboration with the Director, Art Center and Exhibitions, the Associate Director will implement processes to ensure the highest level of patron satisfaction by overseeing the Center’s registration process, reviewing and advising on curriculum and implementing a robust student and faculty evaluation process. The Associate Director will also provide support, coaching and performance development opportunities to faculty members, with a view to creating a supportive and innovative learning environment, and continuing to establish 92Y’s Art Center as one of New York’s premier art schools.


Essential Functions

  • Responsible for the effective daily operations of the Art Center, ensuring a safe, efficient and supportive educational environment for teaching artists, staff and students.
  • Responsible for managing all aspects of patron and teaching artist engagement, ensuring the highest level of student satisfaction across the Art Center.
  • Recruit, train, motivate and performance manage the Art Center Program Manager and Weekend Program Coordinator/Fine Arts Studio Technician.
  • Oversees class registration processes including sales and cancellations, ensuring the highest level of customer service from registration to final evaluation.
  • Provide personalized support to students regarding registration, acclimating to a new class, or resolving day to day issues that arise.
  • Oversees syllabi for all Art Center programs.
  • In collaboration with the Director, Art Center and Exhibitions, maintains oversight over all Art Center curriculum, providing strategic advice to teaching artists and staff where necessary, to ensure the programming and fiscal growth of each discipline. 
  • In collaboration with the Director, Art Center and Exhibitions, assist with the coordination and execution of 92Y Art Center’s travel and public programs.
  • In collaboration with Marketing and Web teams, oversees promotion of all Art Center classes and workshops including digital and print advertising and creation of digital content.
  • Develops, implements and leads professional development opportunities for teaching artists and assistants across the department.
  • Works one-on-one with teaching artists to support, coach, and troubleshoot issues through individual meetings and class observations.
  • Formulate and implement an evaluation system to measure the success of current and new program offerings. Devise and implement a faculty feedback system.
  • Responds to escalated customer care issues, ensuring that matters are handled in a time effective, fair and consistent manner.
  • Oversees management of class supplies and materials including creating efficient processes to ensure all classes have the appropriate, cost-effective materials and/or ensures that students have timely and correct information about supplies required.
  • Ensures all youth programs meet 92Y standards by liaising with teaching artists, staff and families.
  • Oversees the coordination of the Recanati-Kaplan Merit Scholarship for the Art Center and provide ongoing mentorship for the scholarship recipient/s.
  • Devises an effective communication strategy for dealing with patrons and families, ensuring communication is provided in a timely and clear manner.
  • Oversees execution of departmental projects and processes to ensure staff and resources are available to meet internal and external priorities.
  • Represent the art center at special events and industry conferences.
  • Undertake other duties related to this position as assigned by the Director, Art Center and Exhibitions.

Education, Skills and Experience

  • Masters degree in studio art, arts education, arts administration or MBA, or equivalent experience.
  • Minimum five years experience as a senior arts education programmer, with the ability to manage the demands of a diverse stakeholders with ease and diplomacy.
  • Proven record of leadership in the arts.
  • Demonstrable experience developing innovative arts curricula for adults and children.
  • Strong organizational and supervisory skills.
  • Excellent verbal and written communication and presentation skills accompanied by a strong proficiency in the use Microsoft Office.
  • An existing active network and strong working relationships and affiliations with art organizations, corporations and professionals in the field.
  • Ability to mentor faculty, students and staff
  • Proven ability to attract and work with a diverse constituency.
  • Experience with online content delivery and marketing highly desirable.
  • Ability to travel and to work a flexible schedule, including some evenings, may be required.

How to Apply

See application instructions on the 92Y website.